With customer service automation, businesses can leverage AI tools and software. This allows them to respond to inquiries and resolve issues for their customers without requiring a live agent for every interaction. Across the country, health care companies, banks, and e-commerce businesses are using chatbots, automated telephony, and AI. These tools help users save time […]

Intelligent document processing (IDP) is powered by software that uses AI. Most importantly, it reads, sorts and uses data from multiple structured and unstructured documents in real time. In the United States, health systems, clinics, and hospitals are already using these tools extensively. They do this by extracting patient data from scanned paper forms, clinical […]