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Category: AI and Machine Learning

customer service automation

Customer Service AI in 2025: From Chatbots to Comprehensive Support Automation

With customer service automation, businesses can leverage AI tools and software. This allows them to respond to inquiries and resolve issues for their customers without requiring a live agent for every interaction. Across the country, health care companies, banks, and e-commerce businesses are using chatbots, automated telephony, and AI. These tools help users save time […]
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Synthetic data generation

Synthetic Data Generation: Balancing Privacy Protection and Representative Training Sets

Synthetic data generation, or synthetic control methods, produce new synthetic data that replicate the statistical patterns of observed real-world data. It’s always devoid of any real personal or sensitive information. The hospitals, insurance companies, and other healthcare organizations that comprise the U.S. Use it to test and train machine learning models, and to meet the […]
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